Programmes are often defined as delivering change and would typically incorporate the full utilisation of benefits to satisfy the business case. They utilise capital expenditure to acquire assets, services, products and capability, alongside operating expense incurred as a result of performing normal business operations.

Shaping programmes requires the selection and framing of projects and other work in business-as-usual into a structure where benefits can be delivered incrementally over time. To shape a programme, the sponsor works with stakeholders as early as possible to establish:

• a clear understanding of the desired future state – typically described as a ‘programme vision’;
• how much risk investors are willing to tolerate in achieving their objectives (risk appetite).

Typical projects include ERP, CRM, CMS, ITSM, Business Process Improvement, Data Lakes, Data Warehouses, Reporting and Analytics